Contact
Contact
Real humans, real answers.
Questions about your order, our products, or lab testing? Send us a note — we reply within 1 business day, Monday through Friday.
Send a message
Other ways to reach us
For order-related questions, include your order number in the subject line.
Phone
We’re a small team and handle support primarily via email and this form so we can track every conversation and share information internally without asking you to repeat yourself.
Hours: Monday–Friday, 9 AM – 6 PM ET
Response time: within 1 business day
Before you write
Most questions are already answered on our FAQ page — shipping times, return process, lab testing, age requirements, and more. It’s the fastest route to an answer.
If you’re writing about:
- An order — include the order number (e.g. #12345).
- Shipping status — include the tracking number and the date you ordered.
- A return — include the order number and what you’d like to return and why. We’ll reply with an RMA.
- A product question — include the product name and the specific question (potency, ingredients, effects, pairings).
- A lab report — include the batch number printed on your product label.
- Wholesale — include your business name, state, and approximate monthly volume.
Third-party tested
Every batch, ISO-17025 labs
USA-grown hemp
Kentucky & Oregon farms
2018 Farm Bill
Federally compliant <0.3% Δ9
Discreet shipping
Plain packaging, signed adult 21+
